However, we won’t display any reviews that include or refer to (among other things): Ideally, we'd publish every review we get, positive and negative. If we find any, we delete them and, if necessary, take action against whoever is responsible.Īnyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. To edit a review you’ve already submitted, contact our Customer Service team. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. Guests submit their subscores and their overall scores independently – there’s no direct link between them.
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Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi.
To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. As our Family Business grows, we will increasingly depend on Dossier to assist us in achieving our goal of Maintenance Excellence.Start of dialog content How guest reviews workĮach review score is between 1 and 10. We can also efficiently control inventory through the repair order function, in turn allowing us to maintain the highest quality fleet and collect data for future reporting.ĭossier plays a major role in helping us to effectively manage all scheduled maintenance, and provides excellent inventory and warranty tracking tools, and aids our company through reporting. Dossier allows our company to scrutinize the repair orders companywide via custom reporting, filtering our units by current applicable warranties. We operate many different OEMs and vehicle configurations ranging from mini-vans to 84 passenger schools buses, transit vehicles and motor coaches. Using Dossier software, we can closely monitor our vehicle compliance, technician productivity, and parts inventory, including manufacturer safety campaigns and engineering changes. Krapf Bus Company, a family owned bus company, currently operates approximately 2,700 vehicles from Southern Chester County (PA) to Bloomington, Minnesota. Tracking the trends in repeat repairs is another area where we find excellent value with the Dossier Fleet Maintenance System. Scheduling the routine maintenance for our very diverse fleet is very easy using the Dossier system.
The detailed reports that are generated by the Dossier Maintenance program meet those demands.
Our accounting / finance department has a very high demand for accurate cost accounting of the expenses associated with our fleet maintenance department. We had live demos on three of those systems and the Dossier System product and their staff / sales / support personnel were excellent.
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When we were originally searching for a fleet maintenance software product, our fleet maintenance department vetted four different systems. It was a challenge to integrate what we were doing with our old system to the new Dossier system, but the support staff at Dossier Systems (then known as Arsenault Associates) was fantastic with ideas and hands-on assistance that helped us with the transition.
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We had a previous "house" system to track our 100 plus vehicles and stationary maintenance equipment. Our company has been using the Dossier Fleet Maintenance program since 1998. Dossier Fleet Maintenance and the Golden Rain Foundation Fleet Services
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